Culture of Service

Culture of Service Definition

The culture of service refers to an ethos adopted by certain sociologists, particularly those associated with the New Right, which defines the appropriate manner in which public services should interact with their clients. This perspective posits that the primary objective of welfare organisations must be the fulfilment of client needs. This approach stands in contrast to traditional views where welfare organisations were seen merely as bodies delivering state-mandated services to those deemed in need. According to this framework, the development of a culture of service is linked to the introduction of market principles into public services, exemplified by areas such as the education system.

Origins and Association

This concept is primarily associated with the sociological perspectives of the New Right.

Core Tenets

The central idea promotes a shift in focus within public service provision, emphasising client-centred delivery rather than state-defined mandates.

Relationship to Market Principles

The culture of service is understood as an outcome resulting from integrating market principles into the operation of public services, such as those found in education.